Q: When will my item ship?
We process and ship orders as quickly as we can, typically within 2 days. Since we are a small artisan shop where each item is filled to order, things may take a little longer around the holidays and on high volume sale days.
Q: Where is my order? Shouldn’t it be here by now?
We send an order confirmation email when your order comes in, and a second email when your order is shipped. The second email will have your package’s tracking information in it. If you haven’t received either email, check your bulk mail or spam folder first. If you have not received your confirmation emails, let us know and we can resend them. If the package has left our warehouse but something has gone wrong along the way, please contact the carrier directly. They’ll have the most up to date information for you. Once an order leaves our facility, delays in transit are quite literally "out of our hands" and become the responsibility of the carrier. If you have a problem that you’re unable to resolve with the carrier, let us know and we’ll do what we can to help.
Q: Do you offer overnight/expedited shipping?
You can select expedited shipping during the checkout process. Please note, although the shipping time will be reduced, all orders are filled by hand in the order they are received. Forgot your brother’s birthday in April? We can likely get an overnight package out the same day. Need to order a holiday gift on December 21st? Sorry, but it probably isn’t going to get there before the man in the red suit.
Q: USPS or UPS?
USPS Priority Mail is usually the most economical and quickest way to ship your order, and we ship the majority of our orders this way. Delivery time averages between 2-4 days, depending on your distance from our mail order facility in Montana. Also USPS does deliver on Saturday.
UPS is usually more expensive and can take up to 7 business days for orders going to the east coast. UPS charges extra for Saturday delivery. UPS does not deliver to P.O. boxes.
Q: Do you ship internationally?
With the exception of APO/FPO, US Territories, and Canada, we no longer ship to international addresses. World Spice is a small company, and the cost and incidence of fraud have become too great to continue international service.
Q: Why is it so expensive to ship my package? I only ordered a few jars of spice.
Jars are heavy! Just two of our empty one-cup jars weigh a whole pound and that adds up quick. The good news is one jar should last you quite a while. You can order bags of spice from us in the future to refill the jar which should reduce your shipping cost considerably. Alternatively, you can always find some good glass jars locally and just order the spices from us in bags to reduce shipping costs.
Q: I received my order but something was broken/missing, what should I do?
Please contact our mail order department at 1-406-892-5001 or [email protected] and we’ll correct the problem right away.
Q: I received my order and I don’t care for the spice/blend/tea that I ordered, is there anything I can do?
We want all of our customers to enjoy the products they get from us and never want someone to be unhappy with a selection they’ve made. We realize that not every flavor agrees with everyone. If you return the unused product, we’ll be happy to replace or refund it for you. Please contact us for details at 1-406-892-5001 or [email protected]